Professional 3D Printer Support Services

18.06.2019

At CDG, we offer support services for 3D printer owners across the UK. If your machines’ downtime is costing you too much time and money, our service will give you priority access to our team of highly-trained engineers. We pride ourselves on offering an open, professional and efficient 3D printer support service, and the following are hallmarks of our support service:-

1. Helpful

Our case system ensures that whenever there’s a support enquiry, those involved will get a full record of the problem and the steps taken to solve it. We take great care to respond to every single enquiry, and when time must be taken for problem diagnosis or the arrival of spare parts, we make sure to be proactive at keeping you informed.

“CDG Support Engineer visited yesterday and did some troubleshooting, as ever with your team super polite, helpful and great company.”

2. Experienced

We pride ourselves on offering the most transparent and effective 3D printing support service across the whole of the UK. We’re open about every stage of the support process, and we don’t want to tie our customers in knots with obscure language or confusing small print. Our engineers are all fully certified by the manufacturer to support your printer.

“The service was impeccable as expected… CDG Support Team have been pro-active and in fact gone above and beyond.”

3. Fast Response

We hold spare parts in stock and have regionally based engineers to sure the fastest response. Often, when a machine requires servicing, most time is lost waiting for the arrival of spare parts. We get around this by stocking spare parts at CDG. For most issues, that enables us to begin working on your machine immediately. We also stock all key consumables, allowing us to offer next working day delivery so long as a material ordered by 3pm.

“All good, all done, CDG Support Team is great. Will be printing tonight and sending log files tomorrow. ... very happy.”

Which 3D printers do we support?

Our team of engineers are able to service a wide variety of 3D printers. We are partnered with 3D Systems (inc. ProJet, Figure-4, FabPro), Omni (Factory, Lite), Sinterit (Lisa, Lisa-Pro), Intamsys (Funmat HT, 410. 610), Fusion (F400, 410), ZCorp (Z310, 510, 150, 250, 350, 450, 650, 850) and ZMorph (SX, VX) and so we are particularly experienced with this range of products. Why not give us a call and ask about your specific machine?

Find out more?

If you’d like to find out more about the packages we offer or request a quote, feel free to give us a call at 01420 556750 or email our support team at support@cdg.uk.com.

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