Professional 3D Printer Support | 3D Tech Support Services
CDG have been providing Professional 3D Printer Support and 3D Software Support & Maintenance Services since 2003. We employ a large team of certified engineers to support you on and off site. CDG are the UK’s only 3D Systems Advanced Certified Partner, received for our professionalism and expert 3D Printer support provided for our customers.
SUPPORTED PRODUCTS BY 3D TECH:-
We are UK agents / support partners / resellers / distributors for 3D Systems, Fusion, Inkbit, Intamsys, Omni & Wematter 3D Printers; PostProcess AM post processing equipment; Evatronix & Shining 3D Scanners; and Cambrio, ExactFlat, Geomagic & Simcon 3D Software.
Supported 3D Printers & 3D Tech
The 3D Printers and 3D Tech equipment and software we support, maintain & service includes:-
3DSystems 3D Printers
ProJet MJP:
- 2500, 2500 Plus
- 2500W, 2500W Plus
- 2500IC
- 3500, 3510
- 3600, 3600W
ProJet CJP:
- 160, 260, 360, 460, 660, 860
Zprinter CJP:
- Z150, Z250, Z350, Z450, Z650, Z850
- Z310, Z510
Figure-4 DLP:
- Figure 4 Standalone
- Figure 4 Modular
WeMatter SLS:
- Gravity
Other Supported 3D Printers
Sinterit SLS:
- Lisa
- Lisa Pro
- Lisa X
Fusion3 FFF:
- F410
- Edge
Intamsys FFF:
- Funmat HT
- Funmat Pro 310
- Funmat Pro 410
- Funmat Pro 610 HT
Omni3D FFF:
- Factory 1.0, 2.0, 2.0 NET
- Omni200, 200 CF
- Omni LITE
- Omni TECH
- Omni PRO
Additive Manufacturing post-processing
PostProcess for Resin & Wax Removal:
- Demi 400 series
- Demi 800 series
- Demi 900 series
- Demo 4000 series
PostProcess for FDM/FFF support removal:
- Vorsa 500
- Base
PostProcess for Surface Finishing:
- Rador
- Deci Duo
3D Printer Support Services & Contracts
The support services we offer include:
- Telephone & email support
- Training on or off-site
- Remote diagnostics
- Annual service
- Parts & labour service (time & materials)
- Full service contracts (choice of 6 options)
- Supply of consumables & spare parts (stocked in our UK warehouse)
- Free part printing back-up service (for Platinum customers)
3D Software Supported
The 3D software we support & maintain includes:
3D Printing software:
- 3D Print
- 3D Sprint
- Simplify3D
- Intamsuite
- Reactor
- F3Slic3r
3D Scanning software:
- EinScan | ExScan
- Evatronix | EvixScan
- FreeScan
Geomagic software:
- Essentials
- Wrap
- Design X
- Control X
- Geomagic for SolidWorks
- Sculpt
- Freeform
- Freeform Plus
Cimatron CADCAM software:
- Designer
- Mold Design
- Electrode Design
- Die Design
- Conformal Cooling
- NC Solution
Simcon Plastic Flow Analysis software:
- Cadmould
- Varimos
ExactFlat software:
- RhinoCAD
- ExactFlat
3D Scanners Supported
The 3D Scanners we support & maintain includes:
Shining3D EinScan Pro series:
- EinScan Pro
- EinScan Pro 2X
- EinScan Pro 2X Plus
- EinScan Pro HD
Shining3D EinScan H series:
- EinScan H
- EinScan H2
- EinScan HX
Shining3D FreeScan series:
- Essentials
- Wrap
- Design X
- Control X
- Geomagic for SolidWorks
- Sculpt
- Freeform
- Freeform Plus
Evatronix 3D Scanners:
- Optima
- Quadro
- Fine Precision
- Wide Range
- Evixmatic
CDG Support Team DNA
We pride ourselves on offering an open, professional and efficient 3D printer support service, and the following are hallmarks of our support service:-
Proactive
Our computerised case system ensures that whenever there’s a support enquiry, we record full details of the problem and the steps taken to solve it. We take great care to respond to every single enquiry, and when time must be taken for problem diagnosis or the arrival of spare parts, we make sure to be proactive at keeping our customers fully informed.
Transparent
We pride ourselves on offering the most transparent 3D printing support service in the UK. We’re open about every stage of the support process, and we don’t want to tie our customers in knots with obscure language or confusing small print.
Efficient
Often, when a professional machine requires servicing, time can be lost waiting for the arrival of spare parts. CDG hold all key spare parts in stock to ensure a rapid response: for common issues, that enables us to begin working on your machine straight-away. We also stock all key consumables, allowing us to offer next working day delivery, so long as a material is in-stock and ordered by 3pm.
Territory
CDG operate throughout the UK and Ireland.
What our customers say…
Contact CDG Support
Email: support@cdg.uk.com
Call:
- DDI: 01420 556750
- S/B: 01420 556755
Authorized Support Partners