Professional 3D Printer Support — 3D Tech Support Services

Professional 3D Printer Support | 3D Tech Support Services

CDG have been providing Professional 3D Printer Support and 3D Software Support & Maintenance Services since 2003. We employ a large team of certified engineers to support you on and off site. CDG are the UK’s only 3D Systems Advanced Certified Partner, received for our professionalism and expert 3D Printer support provided for our customers.

We are UK agents / partners / resellers / distributors for 3D Systems, Intamsys, Omni, Sinterit, Fusion, Zmorph and offer comprehensive 3D Printer support services. Also, CDG offer expert support and maintenance services for a unique range of 3D Software products including: 3D Print, 3D Sprint, Geomagic, Cadmould & Cimatron.

Supported 3D Printers & 3D Tech

The 3D Printers and 3D Tech equipment and software we support, maintain & service includes:-

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3DSystems 3D Printers

ProJet MJP:

• 2500, 2500Plus, 2500W, 2500DP, 2500IC
• 3500, 3510, 3600, 3600W
• 5500X

ProJet CJP:

• 160, 260, 360, 460, 660, 860

Zprinter CJP:

• Z150, Z250, Z350, Z450, Z650, Z850
• Z310, Z510

Figure-4 DLP:

• Figure-4 Standalone, Modular

FabPro DLP:

• FabPro 1000

ProJet DLP:

• 1200

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Other 3D Printers

Sinterit SLS:

• Lisa, Lisa Pro
• Nils 480

Fusion3 FFF:

• F410

Intamsys FFF:

• Funmat HT, Pro 410, Pro 610

Omni3D FFF:

• Factory 1.0, 2.0, 2.0 NET
• Omni200, 200 CF
• Omni500 LITE

Zmorph FFF:

• Zmorph SX, VX, FAB
• i500

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3D Printer Support Services & Contracts

The support services we offer include:

• Telephone & email support
• Training on or off-site
• Remote diagnostics
• Annual service
• Parts & labour service (time & materials)
• Full service contracts (choice of 6 options)
• Supply of consumables & spare parts (stocked in our UK warehouse)
• Free part printing back-up service (for Platinum customers)

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3D Software & 3D Scanners Supported

The 3D software & scanners we support & maintain includes:

3D Printing software:

• 3D Print
• 3D Sprint
• Simplify3D
• Intamsuite
• Voxelizer
• Reactor

3D Scanning software:

• EinScan | ExScan
• Evatronix | EvixScan
• FreeScan

Geomagic software:

• Essentials
• Wrap
• Design X
• DX for SolidWorks
• Control X Essentials
• Control X Professional
• Sculpt
• Freeform
• Freeform Plus

Cimatron CADCAM:

• Designer
• Mold Design
• Electrode Design
• Die Design
• Conformal Cooling
• NC Solutions

Simcon Plastic Flow Analysis:

• Cadmould
• Varimos

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CDG Support Team DNA

We pride ourselves on offering an open, professional and efficient 3D printer support service, and the following are hallmarks of our support service:-

Proactive

Our computerised case system ensures that whenever there’s a support enquiry, we record full details of the problem and the steps taken to solve it. We take great care to respond to every single enquiry, and when time must be taken for problem diagnosis or the arrival of spare parts, we make sure to be proactive at keeping our customers fully informed.

Transparent

We pride ourselves on offering the most transparent 3D printing support service in the UK. We’re open about every stage of the support process, and we don’t want to tie our customers in knots with obscure language or confusing small print.

Efficient

Often, when a professional machine requires servicing, time can be lost waiting for the arrival of spare parts. CDG hold all key spare parts in stock to ensure a rapid response: for common issues, that enables us to begin working on your machine straight-away. We also stock all key consumables, allowing us to offer next working day delivery, so long as a material is in-stock and ordered by 3pm.

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Territory

CDG operate throughout the UK and Ireland.

What our customers say…

Testimonials

Contact CDG Support

Email: support@cdg.uk.com

Call:

• DDI: 01420 556750
• S/B: 01420 556755

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