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CDG have been providing Professional 3D Printer Support services since 2003. We employ a large team of certified engineers to support you on and off site via service centres in Alton, Basingstoke and Derby, which allow us to operate throughout the UK & Ireland. CDG are the UK’s only 3D Systems “Advanced Certified Partner”, received for our professionalism and expert 3D Printer support, as provided for our customers. A similar “Diamond Partner” accolade has been received from Intamsys.
We are UK partners for 3D Systems, AMT, Creality, Concr3de, Fusion, Intamsys, Omni, Piocreat, PostProcess, Sinterit & ZRapid and offer comprehensive 3D Printer support services, spare parts and consumables for both current and legacy models.
Our Support Team provides users with a choice of 9X Support Contract options to help you manage your budget and machine up-time via optimised response times and number of callouts. We hold a large stock of spare parts and consumables for next day delivery. In addition, we offer a shadow printing service for the high-end contracts. The key support options include:-
Support Contract | Number of Callouts | Callout Time * | Notes ** |
Remote Support | 0 | 0-1 day | Via telephone & email inc. warranty claims |
Depot Repair | 0 | 0-5 days | Printer shipped to CDG workshop |
One-Call | 1 | 3-5 days | Labour included, parts chargeable |
Labour Only | 4 | 3-5 days | Parts included during warranty period |
Light-User | 3 | 3-5 days | Parts & labour included |
Premium | 5 | 1-3 days | Parts & labour with extra callouts |
Premium Plus | 5 | 1-3 days | Parts & labour with extra cover |
Platinum | Unlimited | 1-2 days | Parts & labour with unlimited callouts |
Platinum Plus | Unlimited | 0-1 day | Platinum with same or next day response |
* first visit timescale to diagnose and repair with common parts
**as specified for each machine type
We can train your staff on all aspects of 3D Printing including:
For more information on our training programme:-
We pride ourselves on offering an open, professional and efficient 3D printer support service, and the following are hallmarks of our support service:-
Our computerised case system ensures that whenever there’s a support enquiry, we record full details of the problem and the steps taken to solve it. We take great care to respond to every single enquiry, and when time must be taken for problem diagnosis or the arrival of spare parts, we make sure to be proactive at keeping our customers fully informed.
We pride ourselves on offering the most transparent 3D printing support service in the UK. We’re open about every stage of the support process, and we don’t want to tie our customers in knots with obscure language or confusing small print.
Often, when a professional machine requires servicing, time can be lost waiting for the arrival of spare parts. CDG hold all key spare parts in stock to ensure a rapid response: for common issues, that enables us to begin working on your machine straight-away. We also stock all key consumables, allowing us to offer next working day delivery, so long as a material is in-stock and ordered by 3pm.
Having supported 3D printers since 2003, we have many years of experience to share with our customers. All of our engineers are certified and are trained by the equipment manufacturers to the highest level of competency. We can test and replicate issues via the large portfolio of 3D printers located at our UK service centre.
If you prefer to get in touch with our support team via different methods please contact us on:-
Email: support@cdg.uk.com
Tel: