Professional 3D TECH Support Services

Professional 3D TECH Support Services

CDG have been providing Professional 3D Printer Support and 3D Software Support & Maintenance Services since 2003. We employ a large team of certified engineers to support you on and off site. CDG are the UK’s only 3D Systems Advanced Certified Partner, received for our professionalism and expert 3D Printer support provided for our customers.

SUPPORTED PRODUCTS BY CDG 3D TECH:-

• 3D Printer Support
• 3D Scanner Support
• 3D Software Support 

We are UK agents / support partners / resellers / distributors for 3D Systems, Fusion, Inkbit, Intamsys, Omni & Wematter 3D Printers; PostProcess AM post processing equipment; Evatronix & Shining 3D Scanners; and Cambrio, ExactFlat, Geomagic & Simcon 3D Software.

Supported 3D Printers, 3D Scanners, 3D Software

The 3D Printers and 3D Tech equipment and software we support, maintain & service includes:-

3DSystems 3D Printers

ProJet MJP:

• 2500, 2500 Plus
• 2500W, 2500W Plus, 300W
• 2500IC
• 3500, 3510
• 3600, 3600W

ProJet CJP:

• 160, 260, 360, 460, 660, 860

Zprinter CJP:

• Z150, Z250, Z350, Z450, Z650, Z850
• Z310, Z510

Figure-4 DLP:

• Figure 4 Standalone
• Figure 4 Modular

SLS:

• SLS 300
• SLS 300 Plus

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Other Supported 3D Printers

Sinterit SLS:

• Lisa
• Lisa Pro
• Lisa X

Fusion3 FFF:

• F410
• Edge

Intamsys FFF:

• Funmat HT
• Funmat Pro 310
• Funmat Pro 410
• Funmat Pro 610 HT

Omni3D FFF:

• Factory 1.0, 2.0, 2.0 NET
• Omni LITE
• Omni TECH
• Omni PRO

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Post Processing for Additive Manufacturing

Resin & Wax Cleaning:

• Demi 400 series
• Demi X 520
• Demi 800 series
• Demo 4000 series

FDM/FFF support removal:

• Vorsa 500
• Base

Surface Finishing:

• PostPro SFX – for vapour smoothing
• Rador – for tumbling

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3D Printer Support Services & Contracts

The support services we offer include:

• Telephone & email support
• Training on or off-site
• Remote diagnostics
• Annual service
• Parts & labour service (time & materials)
• Full service contracts (choice of 9x options)
• Supply of consumables & spare parts (stocked in our UK warehouse)
• Free part printing back-up service (for Platinum customers)

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3D Software Supported

The 3D software we support & maintain includes:

3D Printing software:

• 3D Print
• 3D Sprint
• Simplify3D
• Intamsuite
• Reactor
• F3Slic3r

3D Scanning software:

• EinScan | ExScan
• Evatronix | EvixScan
• FreeScan

Geomagic software:

• Essentials
• Wrap
• Design X
• Control X
• Geomagic for SolidWorks
• Sculpt
• Freeform
• Freeform Plus

Cimatron CADCAM software:

• Designer
• Mold Design
• Electrode Design
• Die Design
• NC Solution

Simcon Plastic Flow Analysis software:

• Cadmould
• Varimos

ExactFlat software:

• RhinoCAD
• ExactFlat

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3D Scanners Supported

The 3D Scanners we support & maintain includes:

Shining3D EinScan Pro series:

• EinScan Pro
• EinScan Pro 2X
• EinScan Pro 2X Plus
• EinScan Pro HD

Shining3D EinScan H series:

• EinScan H
• EinScan H2
• EinScan HX

Shining3D FreeScan series:

• FreeScan UE7, 11
• FreeScan UE Pro
• FreeScan Combo
• FreeScan Trio

Evatronix 3D Scanners:

• Optima
• Quadro
• Fine Precision
• Wide Range
• Evixmatic

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CDG Support Team DNA

We pride ourselves on offering an open, professional and efficient 3D printer support service, and the following are hallmarks of our support service:-

Proactive

Our computerised case system ensures that whenever there’s a support enquiry, we record full details of the problem and the steps taken to solve it. We take great care to respond to every single enquiry, and when time must be taken for problem diagnosis or the arrival of spare parts, we make sure to be proactive at keeping our customers fully informed.

Transparent

We pride ourselves on offering the most transparent 3D printing support service in the UK. We’re open about every stage of the support process, and we don’t want to tie our customers in knots with obscure language or confusing small print.

Efficient

Often, when a professional machine requires servicing, time can be lost waiting for the arrival of spare parts. CDG hold all key spare parts in stock to ensure a rapid response: for common issues, that enables us to begin working on your machine straight-away. We also stock all key consumables, allowing us to offer next working day delivery, so long as a material is in-stock and ordered by 3pm.

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Territory

CDG operate throughout the UK and Ireland.

What our customers say…

Testimonials

Contact CDG Support

Email: support@cdg.uk.com

• DDI: 01420 556750
• S/B: 01420 556755

Authorized Support Partners