Professional 3D Printer Support Services
CDG have been providing Professional 3D Printer Support services since 2003. We employ a large team of certified engineers to support you on and off site via service centres in Derby and Alton in Hampshire. CDG are the UK’s only 3D Systems Advanced Certified Partner, received for our professionalism and expert 3D Printer support, as provided for our customers.
We are UK partners for 3D Systems, Fusion, Inkbit, Intamsys, Omni, PostProcess, Sinterit & Wematter and offer comprehensive 3D Printer support services, spare parts and consumables for both current and legacy models.
CDG Supported 3D Printers
The list of 3D Printers we support, maintain & service includes:-
3D Printers from 3DSystems
Figure 4 DLP
- Figure 4 Standalone
- Figure 4 Modular
ProJet MJP
- 2500, 2500 Plus
- 2500W, 2500W Plus
- 2500IC
- 3500, 3510
- 3600, 3600W
- 5500X
ProJet CJP
- 660 Pro, 860 Pro
- 160, 260, 360, 460
Zprinter CJP
- Z650, Z850
- Z150, Z250, Z350, Z450
Wematter SLS
- Gravity, SLS 300
FDM | FFF 3D Printers from Fusion, Intamsys & Omni
Fusion3 FFF
- F410
- Edge
Intamsys FFF
- Funmat HT
- Funmat Pro 310
- Funmat Pro 410
- Funmat Pro 610 HT
Omni3D FFF
- Omni LITE
- Omni TECH
- Omni PRO
- Omni Factory 2.0 NET
- Omni 200
SLS 3D Printers from Sinterit & Wematter
Sinterit SLS
- Lisa
- Lisa Pro
- Lisa X
Wematter SLS
- Gravity
Additive Manufacturing post-processing
PostProcess for Resin & Wax Removal:
- Demi 400 series
- Demi 800 series
- Demi 900 series
- Demo 4000 series
PostProcess for FDM/FFF support removal:
- Vorsa 500
- Base
PostProcess for Surface Finishing:
- Rador
- Deci Duo
3D Printer Services & Support Contracts
The support services we offer include:
- Telephone & email support
- Training on or off-site
- Remote diagnostics
- Annual service
- Parts & labour service (time & materials)
- Full service contracts (choice of 6 options)
- Supply of consumables & spare parts (stocked in our UK warehouse)
- Free part printing back-up service (for Platinum customers)
3D Printing Software
The 3D software we support & maintain includes:
3D Printing software:
- 3D Print
- 3D Sprint
- Simplify3D
- Intamsuite
- Voxelizer
- Reactor
3D Printer Training
We can train your staff on all aspects of 3D Printing including:-
- Hardware
- Software
- Post Processing
For more information on our training programme:-
CDG Support Team DNA
We pride ourselves on offering an open, professional and efficient 3D printer support service, and the following are hallmarks of our support service:-
Proactive
Our computerised case system ensures that whenever there’s a support enquiry, we record full details of the problem and the steps taken to solve it. We take great care to respond to every single enquiry, and when time must be taken for problem diagnosis or the arrival of spare parts, we make sure to be proactive at keeping our customers fully informed.
Transparent
We pride ourselves on offering the most transparent 3D printing support service in the UK. We’re open about every stage of the support process, and we don’t want to tie our customers in knots with obscure language or confusing small print.
Efficient
Often, when a professional machine requires servicing, time can be lost waiting for the arrival of spare parts. CDG hold all key spare parts in stock to ensure a rapid response: for common issues, that enables us to begin working on your machine straight-away. We also stock all key consumables, allowing us to offer next working day delivery, so long as a material is in-stock and ordered by 3pm.
Expert
Having supported 3D printers since 2003, we have many years of experience to share with our customers. All of our engineers are certified and are trained by the equipment manufacturers to the highest level of competency. We can test and replicate issues via the large portfolio of 3D printers located at our UK service centre.
Territory
CDG operate throughout the UK & Ireland.
What our customers say…
Contact the CDG Support Team
Email: support@cdg.uk.com
Tel:
- DDI: 01420 556750
- S/B: 01420 556755
Authorized Support Partners