3D Printer Support Services

Professional 3D Printer Support Services

CDG have been providing Professional 3D Printer Support services since 2003. We employ a large team of certified engineers to support you on and off site via service centres in Derby and Alton in Hampshire. CDG are the UK’s only 3D Systems Advanced Certified Partner, received for our professionalism and expert 3D Printer support, as provided for our customers.

We are UK partners for 3D Systems, Fusion, Inkbit, Intamsys, Omni, PostProcess, Sinterit & Wematter and offer comprehensive 3D Printer support services, spare parts and consumables for both current and legacy models.

Customer Testimonials

What our customers say about CDG support services team…

Testimonials


CDG Supported 3D Printers

The list of 3D Printers we support, maintain & service includes:-

3D Printers from 3DSystems

Figure 4 DLP

  • Figure 4 Standalone
  • Figure 4 Modular

ProJet MJP

  • 2500, 2500 Plus
  • 2500W, 2500W Plus
  • 2500IC
  • 300W
  • 3500, 3510
  • 3600, 3600W
  • 5500X

ProJet CJP

  • 660 Pro, 860 Pro
  • 160, 260, 360, 460

ProJet 660 Pro 3D Printer inside

Zprinter CJP

  • Z650, Z850
  • Z150, Z250, Z350, Z450

Wematter SLS

  • Gravity
  • SLS 300
  • SLS 300 Plus

FDM | FFF 3D Printers from Fusion, Intamsys & Omni

Fusion3 FFF

  • F410
  • Edge

Intamsys FFF

  • Funmat HT
  • Funmat Pro 310
  • Funmat Pro 410
  • Funmat Pro 610 HT

Omni3D FFF

  • Omni LITE
  • Omni TECH
  • Omni PRO
  • Omni Factory 2.0 NET
  • Omni 200

Factory 2.0 NET


SLS 3D Printers from Sinterit & Wematter

Sinterit SLS

  • Lisa
  • Lisa Pro
  • Lisa X

Wematter SLS

  • Gravity

Wematter Gravity SLS 3D printer


Additive Manufacturing post-processing

PostProcess for Resin & Wax Removal:

  • Demi 400 series
  • Demi 800 series
  • Demi 900 series
  • Demo 4000 series

PostProcess for FDM/FFF support removal:

  • Vorsa 500
  • Base

PostProcess for Surface Finishing:

  • Rador
  • Deci Duo

3D Printer Services & Support Contracts

The support services we offer include:

  • Telephone & email support
  • Training on or off-site
  • Remote diagnostics
  • Annual service
  • Parts & labour service (time & materials)
  • Full service contracts (choice of 9X options)
  • Supply of consumables & spare parts (stocked in our UK warehouse)
  • Free part printing back-up service (for Platinum customers)

3D Printing Software

The 3D software we support & maintain includes:

3D Printing software:

  • 3D Print
  • 3D Sprint
  • Simplify3D
  • Intamsuite
  • Voxelizer
  • Reactor

3D Printer Training

We can train your staff on all aspects of 3D Printing including:-

  • Hardware
  • Software
  • Materials
  • Process
  • Post-Processing

For more information on our training programme:-

Training Courses – CDG


CDG Support Team DNA

We pride ourselves on offering an open, professional and efficient 3D printer support service, and the following are hallmarks of our support service:-

Proactive

Our computerised case system ensures that whenever there’s a support enquiry, we record full details of the problem and the steps taken to solve it. We take great care to respond to every single enquiry, and when time must be taken for problem diagnosis or the arrival of spare parts, we make sure to be proactive at keeping our customers fully informed.

Transparent

We pride ourselves on offering the most transparent 3D printing support service in the UK. We’re open about every stage of the support process, and we don’t want to tie our customers in knots with obscure language or confusing small print.

Efficient

Often, when a professional machine requires servicing, time can be lost waiting for the arrival of spare parts. CDG hold all key spare parts in stock to ensure a rapid response: for common issues, that enables us to begin working on your machine straight-away. We also stock all key consumables, allowing us to offer next working day delivery, so long as a material is in-stock and ordered by 3pm.

Expert

Having supported 3D printers since 2003, we have many years of experience to share with our customers. All of our engineers are certified and are trained by the equipment manufacturers to the highest level of competency. We can test and replicate issues via the large portfolio of 3D printers located at our UK service centre.


Territory

CDG operate throughout the UK & Ireland.

Contact the CDG Support Team

Email: support@cdg.uk.com

Tel:

  • DDI: 01420 556750
  • S/B: 01420 556755

Authorized Support Partners

3D Printer Support CDG

3DS Advanced Certified ResellerWematter logo

 

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