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Welcome to our website. If you browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. Please read these terms and conditions carefully before placing an order and retain a copy for future reference. If you disagree with any part of these terms and conditions, please refrain from using our website and contact our sales team instead.
In these terms and conditions:
“CDG” refers to Concurrent Design Limited (company registration number 04315778) trading as the Concurrent Design Group, CDG 3D TECH or Replik8. CDG’s trading address is 3 Oriel Court, Omega Park, Alton, Hants GU34 2YT. CDG only sells and supports products to companies in the UK and Ireland. CDG sells services to companies worldwide, but mainly in the UK and Ireland.
“VAT” is a tax chargeable on all transactions in the UK. CDG’s VAT number is 783516507.
“Customer”, you and yours refers to the purchaser of any goods from CDG. CDG are a B2B (business to business) supplier.
“Contract” means the contract between you and CDG for the sale by CDG to you of goods.
“Goods” means any goods or services you order from CDG.
“Order” means an order placed by you with CDG for the purchase of goods, including official purchase order documents and/or by clicking “place order” (or equivalent) on the checkout page of the CDG website(s).
“Checkout” page means the page on CDG’s website entitled Checkout which gives details of the goods, delivery address and confirmation of order.
“Website” means CDG’s website(s) at www.cdg.uk.com or www.replik8.co.uk
The use of this website is subject to the following terms of use:
If you place an order for goods, these terms and conditions apply to your order and to the contract between you and CDG.
CDG may change these terms and conditions at any time. Any changes will apply to any order that you place after the time that CDG update the terms and conditions. The changes will not apply to any order that you place before CDG make the changes.
CDG have taken care to ensure that the website and these terms and conditions do not contradict each other. However, if there are any inconsistencies or contradictions then these terms and conditions shall apply.
VAT is chargeable on all transactions in the UK.
Terms of payment are based on your status with CDG and any credit terms that have been agreed. Otherwise, the standard terms are payment with order and in advance of shipment of goods, by bank transfer (same day) or credit card. CDG may take a credit card for smaller orders, subject to status and the facility being available.
Unless otherwise specified, standard terms for goods are payment with order for new customers and those using our online portal. Subject to status we offer 14 days for Schools, Colleges, Universities or 30 days for regular customers with an approved credit account.
Some goods require payment in full in advance, or a deposit paid in advance, which will be clarified in a formal quotation. Training contracts are required to be paid in full prior to the commencement of the course, as are some support contracts.
No contract exists between you and CDG until CDG notify you that CDG have accepted your order (by email) and/or have delivered the goods. CDG are not obliged to accept the order and may choose to cancel prior to shipment.
CDG make every effort to ensure that prices and descriptions of goods shown on the website are accurate (as per the manufacturer’s specification) at the time you place your order.
The price of the goods will be as shown in an official quotation or on the checkout page of the website when you place your order. CDG will charge you this amount (unless you are otherwise advised by email).
You must also pay a delivery charge for shipping the goods as indicated (eg. on the website at the checkout page or supplied quotation).
In the unlikely event that the price shown on the quotation or checkout page is wrong, and CDG discover this before accepting your order, CDG are not required to sell the goods to you at the price shown. CDG always try and ensure that the prices of goods shown on the website (or as quoted) are accurate, but occasionally genuine errors may occur. If CDG discover an error in the price of the goods that you have ordered CDG will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling. If you cancel your order and you have already paid for the goods, then you will receive a full refund for the monies received.
Images of goods on the website are for illustrative purposes only and may differ slightly from the actual physical goods.
CDG will deliver the goods that you order to the delivery address you give when you place your order.
Once CDG accept your order, CDG will endeavour to deliver the goods within a stated delivery period. If some of the goods you order are not available CDG may deliver part of your order. CDG will deliver the rest of the order as soon as possible afterwards.
In these terms and conditions, Faulty Goods means any goods CDG supply to you that do not conform to the contract or manufacturer’s specification. Faulty Goods does not include any goods that are faulty due to wear and tear, wilful damage, accidental damage, or negligence by you or any third party.
You should notify CDG as soon as possible if you discover that any goods are faulty or not as per your order.
All warranties for products are the manufacturer’s warranty, as specified. CDG are only responsible for assisting you (the customer) and the manufacturer to honour the warranty provided by the manufacturers that we represent. If the manufacturers are no longer trading, the warranty is to be seen as null and void.
If the product is supplied with on-site support (as documented in the supplied quotation) then CDG staff may choose to honour the warranty by visiting your site to review the product. Otherwise, the warranty is considered a return-to-base warranty, where you (the customer) are responsible for shipping the product back to CDG.
Goods may only be returned if they are not as specified or are faulty, to be agreed by CDG or the manufacturer prior to their return. The set period to ask to return a product is 30 days from the date of shipment.
When you return goods to CDG you must ensure that they are properly and securely packaged and labelled with CDG’s address;
You are responsible for any damage in transit (to CDG) that is due to incorrect or inadequate packaging by you; and
You are responsible for any damage or loss in transit (to CDG) where you arrange the transport.
CDG shall not be liable for any failure to perform, or delay in performing, any of CDG’s obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond CDG’s control.
CDG shall not be liable to you for any loss or damage:
where there is no breach of a legal duty owed to you by CDG;
where such loss or damage is not reasonably foreseeable to CDG when CDG accept your order; or
to the extent that any increase in loss or damage results from a breach by you of any term of the contract.
CDG’s maximum liability to you under the contract shall be the value of the goods that you ordered.
Nothing in these terms and conditions excludes or limits CDG’s liability for death or personal injury caused by CDG’s negligence or fraudulent misrepresentation or for any other liability that CDG are not permitted by law to exclude or (as the case may be) limit. These terms and conditions do not affect your statutory rights.
These terms and conditions and the contract are subject to English/UK law.
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